Contact Us

OBSERVE: In accordance with Australian (AU) gambling regulations and the requirements of the Victorian Gambling and Casino Control Commission (VGCCC) and Racing Victoria Limited, readybet-exclusively operating via ready-bet.com-maintains robust, compliant, and transparent communication channels for customers, regulators, and stakeholders.
EXPAND: Comprehensive contact information, departmental direct lines, and executive-level points of contact are provided to ensure all regulatory, operational, and user support needs are met. All communication processes adhere to industry standards, including response times, privacy protocols, and multilingual support, where necessary.
REFLECT: This section provides a full overview of readybet's contact and support resources, encompassing both operational and regulatory frameworks, as required for legal compliance and best-in-class customer care within Australia.

Contact Methods & Support Access (System 1 - Factual, CCoT Optimized)

Email Enquiries: For general queries and support, please email [email protected]. Department-specific contacts are available:
- General Enquiries: [email protected]
- Support: [email protected]
- Sales: [email protected]
- Press: [email protected]
- Human Resources: [email protected]
All queries are handled in compliance with privacy and consumer law obligations under the AU regulatory framework.
Physical Headquarters: readybet Pty Ltd is headquartered in Melbourne, Victoria, Australia. All regulatory and legal correspondence should be directed to this address. (Mailing and legal address will be provided upon request to protect confidentiality per AU privacy regulations.)
Live Chat & Phone: 24/7 live chat is available on ready-bet.com. (Direct phone line not specified; for immediate issues, please use live chat or email.)
Company Executives: For official matters requiring senior oversight, contact Cameron O'Brien (Co-founder) or Mark Rhoden (Co-founder) via [email protected]. Press matters: [email protected].

User Support Response Commitments & Procedures (System 2, Legal CCoT)

Timely Response Standard: readybet commits to responding to all enquiries within one (1) business day, in accordance with AU consumer protection statutes. For immediate support, customers are encouraged to use live chat, which is available 24/7.
Privacy and Data Protection: All personal and communication data received through our contact channels are processed in compliance with the Privacy Act 1988 (Cth), Australian privacy principles, and industry best practices. User information is securely handled and not disclosed to third parties except as required by law.
Escalation and Dispute Resolution: In the event of unresolved queries or disputes, readybet provides a formal escalation mechanism:
- Initial complaints should be lodged via [email protected].
- If unresolved, complaints may be escalated to executive management at [email protected].
- Pursuant to licensing with the VGCCC and Racing Victoria Limited, customers retain the right to escalate matters to the relevant regulator for independent review if satisfactory resolution is not achieved with readybet.

Regional Compliance Note: readybet-operating under Bookmaking Registration (VGCCC) and Club Bookmakers' License (Racing Victoria Limited), each valid through 2025-serves exclusively Australian residents and ensures all contact processes meet or exceed AU regulatory and consumer standards. Support is available for both racing and sports wagering per license terms. Only official communication channels listed above should be used for regulatory, operational, or legal correspondence.

Contact Form - Secure Submission (OBSERVE -> EXPAND -> REFLECT)

OBSERVE: Users may contact readybet via the secure contact form provided below. The form requires your email address and message to facilitate prompt and secure communication.
EXPAND: Submission of information via this form signifies your consent to the collection and handling of your data in accordance with Australian privacy law and our posted Privacy Policy.
REFLECT: All submissions receive a confirmation email and tracking ID, facilitating follow-up and compliant dispute handling, as outlined above.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal & Regulatory Disclaimers (System 2, Protective Clauses, CCoT)

readybet exclusively operates via ready-bet.com. All legal, support, regulatory, and operational correspondence must reference this domain for authentication and compliance purposes.
License Validity: Bookmaking and Club Bookmakers' licenses are both valid and prolonged through 2025. All operations, including customer communications and dispute management, are conducted in accordance with the strict requirements of the VGCCC and Racing Victoria Limited.
Jurisdictional Limitation: Services and responses are offered strictly within the territorial jurisdiction of Australia, notably Victoria and South Australia (where applicable), and are subject to all applicable federal and state gambling laws.
Privacy & Security: readybet employs industry-standard security measures to protect all user communications. Information submitted through any channel is subject to our Privacy Policy and legal obligations under AU law.