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Responsible Gaming

Responsible gaming represents a commitment to ensuring that wagering remains an enjoyable form of entertainment rather than a source of harm. At readybet, accessible through ready-bet.com, we proactively inform and support our players in maintaining control over their gambling activities, fostering a safe and responsible gaming environment. Our team is dedicated to providing every resource needed to promote conscious, sustainable wagering habits for all users under the jurisdiction of Australia's regulatory frameworks.

Risk Awareness

OBSERVE: Under the regulatory environment outlined by the Victorian Gambling and Casino Control Commission (VGCCC) and federal Australian law, operators must actively promote player awareness of the potential risks of gambling. Signs of problematic behavior require clear identification and self-evaluation by players to mitigate gambling harm.

EXPAND: In compliance with AU standards and industry best practices, readybet provides detailed information on warning signs of addiction and includes a concise self-assessment test to empower players to reflect critically on their gaming behavior.

REFLECT: The following indicators may suggest a risk of developing a gambling problem:

  • Frequent betting beyond intended limits (for example, wagering more than you set out to spend on ready-bet.com).
  • Preoccupation with gambling (thinking about betting when not logged in or making plans around gambling activities).
  • Neglecting personal, family, or job obligations because of time spent on gambling.
  • Chasing losses (increasing bets or returning to ready-bet.com to recover previous losses).
  • Concealing the extent of gambling from friends or relatives.

Self-Assessment Test

If you identify with one or more of the following statements, we encourage you to take proactive steps:

  • I frequently spend more money or time on ready-bet.com than I intend.
  • I find it difficult to stop wagering, even when I am losing.
  • I feel anxious or restless when not gambling.
  • My gambling causes conflicts with family, friends, or work commitments.
  • I have attempted to conceal or lie about my betting activity.

Protective Clause: If you or someone you know is experiencing these signs, readybet offers support and tools for self-control in accordance with Australian responsible wagering standards.

Limits & Tools

OBSERVE: The ready-bet.com platform, as required by AU law and VGCCC licensing, must provide effective tools for setting and managing personal gambling limits.

EXPAND: In line with consumer protections, users are able to establish deposit and time-based controls through their personal account settings, ensuring full autonomy and safety over gambling behavior.

REFLECT: All limits and exclusion functions are available through your secure user profile (log in at ready-bet.com).

Setting Deposit Limits

  1. Navigate to "Account Settings" after login.
  2. Select "Responsible Gaming" and choose "Deposit Limits".
  3. Set your preferred daily, weekly, or monthly maximum deposit amount by entering the desired value for each period (AUD currency, any value above minimum system requirements).
  4. Confirm changes; new limits will be in effect immediately and cannot be increased until 7 days have elapsed, per AU standards.

Time Spent and Session Limits

  • Session Timers: Activate reminders to alert you as session time milestones (e.g., every 60 minutes) are reached via "Responsible Gaming" settings.
  • Enable Breaks ("Time-Out"): In the same menu, select "Time-Out" and choose a pause period from 24 to 72 hours. Confirm your selection; your account will be inaccessible until the chosen break ends.

Regional Compliance Note: All self-imposed limits are enforceable under current AU regulatory obligations and are supported by Victorian, South Australian, and federal standards through to the end of 2025.

Self-Exclusion

OBSERVE: As mandated by Australian law and stipulated in VGCCC licensing guidelines, readybet must offer robust self-exclusion options that prevent gambling when a player indicates risk or harm.

EXPAND: These options guarantee users absolute control over their gaming journey, with processes and protections extending across all ready-bet.com activities for designated timeframes.

REFLECT: Self-exclusion functions are confidential and supported by our Melbourne-based team.

How to Self-Exclude

  1. Login to your ready-bet.com account and go to "My Profile".
  2. Click the "Self-Exclusion" section under "Responsible Gaming".
  3. Choose your exclusion period-options are available from 6 months, 12 months, or permanent (lifetime exclusion until at least the end of 2025).
  4. Confirm and submit the exclusion form; a confirmation notice will be sent to your registered email.
  5. Questions or support requests can be directed to [email protected].

Consequences and Legal Protections

  • Once submitted, your account access will be blocked, and login attempts will be declined until the exclusion ends (or permanently for lifetime exclusion).
  • Withdrawals of any remaining funds may be made by contacting [email protected] within 60 days of exclusion. Unclaimed balances will be handled according to consumer law and company policy.
  • No bets or deposits may be placed during an exclusion period. Attempts to circumvent self-exclusion may result in permanent closure of all associated accounts and forfeiture of balances, per AU regulations.

Protective Clause: All self-exclusion decisions are final for the chosen period, as required by Victorian and federal law.

Support Resources

OBSERVE: Access to independent support networks is a legal and ethical requirement for all wagering operators in Australia. Industry bodies and helplines provide specialized assistance to individuals and their families affected by gambling-related harm.

EXPAND: The following organizations are recommended by local regulators, health authorities, and industry best practices:

  • Gambling Help Online (Australia): gamblinghelponline.org.au
    24/7 confidential web chat and phone support (1800 858 858) for Australian residents, offering counselling, self-help tools, and crisis intervention.
  • Gamblers Anonymous Australia: gaaustralia.org.au
    Peer-support groups and meetings for individuals experiencing difficulties due to gambling, with resources for self-recovery and sponsor linkage.
  • GAMCARE (UK, for expatriates): gamcare.org.uk
    Professional advice and online chat for English-speaking users worldwide concerned about their gambling or seeking help for others.
  • National Gambling Helpline (Australia): 1800 858 858
    Free, confidential support for anyone affected by gambling nationwide.
  • Parent and Family Support (Relationship Australia): relationships.org.au
    Counselling and education for families impacted by gambling.
  • European Network for Problem Gambling (for AU residents abroad): eupnetwork.eu

Regional Compliance Note: Support resources are updated in line with AU regulations and Victorian licensing standards, ensuring all listed organizations maintain current recognition through 2025.

Help for Family

OBSERVE: Family members of individuals experiencing gambling harm must have access to support services and actionable strategies, in accordance with contemporary AU social responsibility guidelines.

EXPAND: readybet, via ready-bet.com, provides evidence-based recommendations and external forums for families seeking to assist affected loved ones.

REFLECT: Guidance for supporting a loved one includes:

  • Open Dialogue: Approach the subject calmly and express concern, avoiding judgment. Encourage honesty while reassuring your support.
  • Promote Professional Help: Suggest reaching out to a psychotherapist or qualified counsellor. Many AU services offer funded sessions for families.
  • Utilize Support Groups: Direct access to forums and peer groups can help:
  • Encourage Use of Hotlines: Call 1800 858 858 or connect via online chat for immediate support and intervention planning.

Recommended Next Steps: In acute cases, pursue professional therapy, employ family-specific hotlines, and maintain ongoing communication with health professionals for the duration of the recovery process.

Operator's Commitment

OBSERVE: Under VGCCC and Racing Victoria Limited licensing through 2025, readybet is obligated to implement active monitoring and intervention-based risk minimisation strategies for its users on ready-bet.com.

EXPAND: Our commitment is operationalized via a combination of behavioral analytics, internal protocols, and targeted communications to safeguard user wellbeing.

REFLECT: readybet upholds the following internal policies:

  • Proactive Risk Checks: Automated systems analyze wagering patterns (e.g., rapid deposit increases, repeated session extensions, chasing losses). When thresholds indicating potential harm are met, internal reviews are triggered.
  • Warning Messages: Players identified at risk receive tailored messages recommending self-assessment, limits, or self-exclusion, in accordance with industry standards.
  • Direct Support Initiation: Where persistent risk behavior is detected-such as large or escalating losses, frequent session time-outs, or concerning communication-readybet's support team may proactively contact the player via registered email or phone (subject to user consent and AU privacy law).
  • Referral to Support Resources: In cases of acute risk, users are directed to professional counseling services as detailed in our Support Resources section.

Legal Protections: All monitoring and interventions are conducted in compliance with AU privacy and data protection regulations, ensuring confidentiality and user rights at all times.

Updates

OBSERVE: Under AU consumer protection law, all changes to responsible gaming policies must be clearly communicated to users.

EXPAND: All material updates to this page and ready-bet.com responsible gaming procedures will be notified by:

  • Email sent to your registered ready-bet.com account address.
  • Website banner and/or account notification upon next login.

REFLECT: The last substantive update to this responsible gaming policy was performed on 15 May 2025. Users are encouraged to check this page regularly for future changes.

Contact & Feedback

OBSERVE: Direct communication channels are a regulatory requirement for maintained transparency and support effectiveness under Victorian and federal AU law.

EXPAND: readybet (headquartered in Melbourne, Victoria, Australia) provides the following contacts for responsible gaming assistance and inquiries:

If you require support with self-control tools, self-exclusion, or have any questions about responsible gambling services at ready-bet.com, please contact our support team by email. A dedicated feedback and support form will be made available in the "Responsible Gaming" section of your account area in 2025. All inquiries are handled confidentially and in line with AU data protection standards.

Regional Compliance Note: readybet is registered and licensed by the VGCCC and Racing Victoria Limited (valid until 2025), and certified by the Victorian Bookmakers' Association Limited (VBA). All practices reflect up-to-date legal and industry responsibilities for operators in Australia.