Privacy Policy

This Privacy Policy explains how readybet, operating at ready-bet.com, collects, uses, and protects personal data. It applies to all players, visitors, and users accessing our website and services in Australia. This policy is effective as of 1 March 2025 and remains valid through 2025. Your privacy is essential to us, and this document outlines your rights and our obligations under applicable Australian privacy and gambling laws.

Who We Are

readybet operates exclusively under the domain ready-bet.com, providing online bookmaking and wagering services in Australia. The operator is a proprietary limited company, headquartered in Melbourne, Victoria, Australia, with primary regulatory coverage under:

• Bookmaking Registration: Issued by the Victorian Gambling and Casino Control Commission (VGCCC). Valid through 2025.
• Club Bookmakers' License: Issued by Racing Victoria Limited. Valid through 2025.
• Internet Class Member Certification: Issued by the Victorian Bookmakers' Association Limited (VBA). Valid through 2025.

For privacy and data protection matters, you may contact our designated Data Protection Officer (DPO) via:

• Email: [email protected] (General Inquiries)
• Support: [email protected]
• Press Inquiries: [email protected]
• Headquarters: Melbourne, Victoria, Australia

What Personal Data We Collect

When you use ready-bet.com, we may collect the following categories of personal data necessary for service provision and regulatory compliance:

• Personal Identification Data: Full name, date of birth, postal address, email address, phone number, user ID, and Australian residency details.
• Technical Data: IP addresses, browser type/version, device information, access logs, session timestamps, and other diagnostic data.
• Payment and Financial Data: Bank account or credit/debit card information, payment processor details, transaction records, withdrawal/deposit history.
• Behavioural and Gambling Data: Account activity logs, betting/wagering history, game participation, site navigation, clickstream data, and interactions with marketing or support materials.
• Cookies and Similar Technologies: Unique identifier cookies (session and persistent), analytics cookies, advertising/tracking cookies, device fingerprinting, and aggregated usage data.

Data is collected directly from you, your device, external partners (e.g. payment providers), and regulatory authorities as required by law.

Legal Basis for Processing

We process your personal data on the following legal bases in accordance with the Australian Privacy Principles (APPs) and gambling legislation:

• User Consent: Where you voluntarily provide information or opt-in for marketing, we process your data with your express consent, which may be withdrawn at any time.
• Contractual Necessity: Data processing is necessary to establish, manage, and fulfill your account, including:
  • Providing access to betting services and games
  • Processing payments, withdrawals, and winnings
  • Verifying your identity (Know Your Customer, KYC)
• Legal Obligations: Compliance with statutory duties including anti-money laundering (AML), counter-terrorism finance (CTF), responsible gambling laws, taxation, and government reporting, particularly under VGCCC directives.
• Legitimate Interests: Ensuring service security, anti-fraud detection, internal analytics, service improvement, and communication, provided such interests do not override your fundamental rights and freedoms.

Where additional legal grounds apply in your region or as Australian laws evolve, they shall be incorporated and observed.

Purpose of Processing

We process your personal data for the following lawful and operational purposes:

1. Service Provision: To offer, manage, and maintain your betting account, process bets, handle payments, and deliver customer support through ready-bet.com.
2. Regulatory Compliance: To fulfill mandatory KYC/AML checks, verify legal age, address responsible gambling obligations, and cooperate with Australian regulatory authorities.
3. Service Improvement and Analytics: To monitor usage trends, improve website performance/functionality, and conduct system maintenance and troubleshooting.
4. Marketing and Promotions: To send commercial communications, special offers, or promotional materials (subject to your consent, which can be withdrawn at any time).
5. Fraud Prevention and Security: To safeguard user accounts, prevent, detect, and investigate fraud, unauthorized access, or other potentially illegal activity.

Disclosure & Sharing

Your personal data collected via ready-bet.com may be disclosed or shared in the following circumstances:

• Payment Partners: External banking/payment service providers to process withdrawals, deposits, or other financial operations.
• Service Providers: Third-party vendors engaged for technical support, system hosting, analytics, customer verification (KYC/AML), and marketing (as permitted).
• Regulatory Authorities: Disclosures required by law or regulation to Australian entities such as the VGCCC, the Australian Transaction Reports and Analysis Centre (AUSTRAC), or law enforcement for audits, investigations, or legal compliance.
• Affiliates and Related Companies: As relevant for internal administration, subject to equivalent privacy protections.
• Advertising Networks: Only with your explicit consent, for personalized marketing, unless otherwise required or permitted by law.

Readybet ensures that all data recipients handle your data under binding agreements and in accordance with Australian privacy laws.

International Transfers

Ready-bet.com primarily stores and processes data within Australia. However, where your data may need to be transferred internationally-for example, for hosting, technical support, or partner services-such transfers are conducted under strict legal protections, including:

• Standard Contractual Clauses (SCCs): For regions/countries outside Australia, ensuring adequate data protection standards equivalent to Australian law.
• Due Diligence and Vendor Assessments: All third parties are vetted to ensure compliance with Australian privacy standards and this policy.
• Consent Where Required: For non-routine transfers, you may be informed and your consent requested if legally necessary.

We retain full responsibility for the protection of your data, regardless of processing location.

Data Retention

We retain your personal data strictly for as long as is necessary for the purposes outlined in this policy and to comply with applicable Australian laws and regulatory requirements:

• Account Data: Personal identification, account, and transaction details are kept for no more than 5 years after account closure, or longer if required by law.
• Payment Data: Retained for 5 years post-transaction or until the conclusion of statutory investigation periods.
• Technical and Behavioral Data: Retained for up to 2 years post-collection for analytics and service improvement, unless earlier deletion is justified.
• Cookies and Tracking Data: Duration depends on cookie type. Session cookies are deleted when you close your browser; persistent cookies may remain for up to 2 years unless removed by you.

Data is securely deleted, anonymized, or irreversibly destroyed upon: (a) user request, (b) expiry of necessary retention, or (c) end of relevant processing purpose. Exceptions may apply where legal or regulatory obligations require longer retention.

Your Rights

Under Australian law and internal policy, you have the following rights regarding your personal data processed on ready-bet.com:

1. Access: Request confirmation and/or a copy of all personal data held about you.
2. Correction: Ask for incorrect, incomplete, or outdated data to be corrected or updated.
3. Deletion/Erasure: Request erasure of personal data, subject to regulatory or statutory retention obligations.
4. Restriction: Ask us to temporarily restrict the processing of your data in certain circumstances.
5. Objection: Object to specific processing activities, such as direct marketing.
6. Portability: Request a copy of your data in a structured, common electronic format.
7. Withdrawal of Consent: Revoke consent for marketing or other uses at any time, without affecting prior lawful processing.

To exercise these rights, please contact us at [email protected]. We may require identity verification to process your requests.

Cookies & Tracking Technologies

Ready-bet.com uses cookies and similar tracking technologies to optimize user experience, enhance site performance, and support regulatory reporting:

• Session Cookies: Temporary files essential for website functionality, deleted when you close your browser.
• Persistent Cookies: Retained for up to 2 years to remember preferences and facilitate repeat visits.
• Third-Party Cookies: Set by analytics (e.g., Google Analytics), payment processors, or authorized partners as part of technical service delivery.

Cookie Use Purposes

• Functional: Enable core features, logins, account access, and security.
• Analytics: Collect aggregated usage statistics for service improvement.
• Advertising/Marketing: Support personalized offers (with consent).

Managing Cookies

You can manage or disable cookies via your browser settings. Some features of ready-bet.com may not function properly if you block all cookies. For more control, consult our Cookie Management Page or contact [email protected].

Data Security

We implement robust technical and organizational measures to keep your data safe:

• Secure Sockets Layer (SSL) Encryption: All site traffic and sensitive transactions are protected using SSL/TLS protocols.
• Encryption at Rest and In Transit: Critical data-including user credentials and payment details-is encrypted to industry standards.
• Access Controls: Only authorized personnel may access your data, based on a strict "need-to-know" principle.
• Regular Security Audits: Periodic inspections and vulnerability assessments are performed to ensure compliance with AU privacy regulations and to detect/prevent threats.
• Staff Training: All employees undergo data privacy and security training, with ongoing refresher modules.

Should any data breach occur, we will notify affected individuals and regulatory authorities as required by Australian law.

Complaints & Contacts

If you have concerns about your privacy or wish to lodge a complaint regarding data processing on ready-bet.com, you may contact our Data Protection Officer or designated department:

• Email (General/DPO): [email protected]
• Support: [email protected]

We will acknowledge receipt of your inquiry and aim to resolve all complaints promptly and fairly in accordance with the Australian Privacy Principles. If you are dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au.

Updates

This Privacy Policy may be updated periodically to reflect legal, regulatory, or operational changes. We will notify users of material changes via website banners, email notifications (where opted-in), or updates posted on ready-bet.com. The latest effective revision will always be displayed at the top of this policy.

Last Revised: 1 March 2025

We encourage you to review this policy regularly to remain informed of our latest privacy practices and your rights under Australian law.